Help: Solving Complaints & Issues with the Boutiq Switch

We take feedback about our Boutiq Switch Products seriously and want every user to enjoy smooth vaping. Here’s how we address common complaints and technical concerns.

1. Fake or counterfeit devices

Complaint: Knock-off units with font errors, hardware mismatches, or missing features.
Solution:

• Buy only from our website https://boutiqswitchofficial.com/ or licensed dispensaries.
• Inspect packaging for holographic seals, matte casing, and foil-textured labels.
• Verify serial or QR code on the official website (https://boutiqswitchofficial.com/).
• Report suspicious devices to official support (support@boutiqswitchofficial.com) for verification.

2. Oil quality & taste issues

Complaint: Oil has plastic-like, soapy, or distillate-like flavor.
Solution:

• Boutiq Switch uses lab-tested live resin extracted from fresh-frozen flower.
• Check for Certificates of Analysis (COAs) at the point of purchase.
• Discontinue use if flavor seems off, then contact official support (support@boutiqswitchofficial.com) for evaluation.

3. Malfunctions: no vapor, leaks, or clogs

Complaint: Device stops working, leaks, or won’t draw.
Solution:

• Recharge fully and inspect connections.
• Warm the device gently or clear airflow ports.
• If issues persist, file a warranty claim or contact customer support (Live Chat).

4. Overpricing & purchase regret

Complaint: Paying high street prices for underperforming units.
Solution:

• Checkout our Shop Page and buy directly from us – open the shop tab and order now (https://boutiqswitchofficial.com/shop/)
• Licensed dispensaries typically sell full-gram units in the $25–40 range.
• Know the suggested retail price and avoid unverified, overpriced offers.

5. Version confusion (V2 vs V3/V4)

Complaint: Some newer generations suspected to be knock-offs.
Solution:

• Know the differences: V2 includes colored indicator lights; V4 adds display and USB‑C charging.
• Validate serial codes, QR info, and COAs before purchasing any unit.